These terms and conditions (hereinafter referred to as Terms and conditions or Agreement) govern use of services (hereinafter referred to as the Services) provided through www.remotedesktop.work (hereinafter referred to as the Website), and therefore are an Agreement between the user of the Services and SIA "VRSM" (hereinafter referred to as the Operator) as the operator of the Website.
General Services Operator provides are creating and use of Remote desktops (hereinafter referred to as Desktops) in accordance with the conditions stipulated in this Agreement. The Desktops are provided as pre-installed and pre-configured virtual machines on Linux operating system.
The use of the Website/or and Services can be performed only with respect to this Agreement, thus the person who is planning to use the Website and/or Services has to carefully read this Agreement. If the terms and conditions of the Agreement are fully accepted by a person then this person can start using the Website and/or Services, else (even if person does not agree with any small detail of this Agreement) person should leave the Website and stop usage of Services immediately. Using the Website and/or Services in any manner constitutes your acceptance and full agreement to be bound by terms in conditions of this Agreement. The Operator is entitled to unilaterally amend the Agreement in any way and in any time without notice. If such amendment constitutes a material change to the Agreement Operator will make notice about such event by posting announcement on the Website.
1.1 By using the Website and/or Services, any person, who is using the Website and/or Service (hereinafter referred to as the User) represents and warrants that has reached the age of 18 years. The Operator is entitled to refuse to offer the services of the Website to any User. The User is solely responsible for ensuring that User's activities on the Website are not in contradiction with any normative acts applicable to this User and to the territory of the Desktops. The User uses the Website and Services personally and any sub-use is considered to be violation of this Agreement.
1.2 In order to use the Website and Services the User has to submit information to the Website and register an account (hereinafter referred to the Account). The User must provide accurate and complete information and keep Account information updated. It is prohibited:
1) to use as a username a name subject to any rights of a person other than the User without appropriate authorization;
2) to select or use name of another person with the intent to impersonate that person;
3) to use as a username a name that is otherwise offensive, vulgar or obscene (including translations and transliterations).
The User is solely responsible for any (without limitation) activity that occurs on the Account. The User is responsible for keeping Account password secure and should not publish any login information in any way. The usage of another User's Account is strictly prohibited without proper authorization of this User. The User must notify the Operator immediately of any change in User's eligibility to use the Website and/or Services (including any changes to or revocation of any licenses from any authorities), breach of security or unauthorized use of the Account.
The Operator will not be liable for any loss or damage as a result of User's failure to provide the Operator with accurate information or to keep Account secure.
2.1 Any information, data, text, written posts and comments, software, scripts, graphics, and interactive features generated, provided, or otherwise made accessible on or through the Website and/or Services is called the Content; Content includes all the data that is stored or processed by the Operator and is associated to relevant User's Account.
All Content added, created, uploaded, submitted, distributed, or posted through using Services (directly or indirectly) by User (hereinafter referred to as the User Content), whether publicly posted, privately transmitted or stored by means of using of the Desktops, is sole responsibility of the person who originated such User Content. The User is responsible that all User Content provided by this User is accurate, complete and in compliance with all applicable normative acts (both in country where the User is located and where the Desktop is located). The Operator is not responsible for User Content's compliance with above mentioned criteria and each User is using the Website and/or Services at User's own risk.
2.2 Use, reproduction, modification, distribution or storage of any Content for other than purposes of using the Website is expressly prohibited without prior written permission from the Operator. Selling, licencing, renting etc. any Content for commercial use or in any way that violates any third party right is strictly prohibited.
2.3 All User Content is automatically deleted in one week after the end of the prepaid Service time, meaning that whenever the Service paid time (time for use of Service that the User has paid for) has ended (including all extensions that the User purchased) Desktops and all User Content associated with it will be permanently deleted after one week (without any additional warning).
2.4. Within framework of this Agreement the User Content is regarded as information that does not contain any protected personal data. The Service is not intended for processing of personal data.
3. Rules of conduct
3.1 As a condition of use, the User is obliged not to use the Services for any purpose that is prohibited by this Agreement. The User is solely responsible for User's every action or inaction without any limitations, including actions of User's employees, affiliated entities and any person who is using User's Desktops.
Any use of the Desktops other than the conventional working environment for a computer use is prohibited.
3.2 The User is obliged not to transmit, distribute, post, store, link, or otherwise traffic in Content, information, software, or materials on or through the Service that:
1) is false, misleading, untruthful or inaccurate and this fact is known to the User;
2) impersonates any other person other than User;
3) contains any confidential and/or sensitive information about any other person other than User;
4) is prohibited by relevant normative acts in any way without any limitation (both in country where the User is located and where the Desktop is located);
5) is unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, invasive of another's privacy, tortious, offensive, profane or is otherwise inappropriate as determined by the Operator in its sole discretion.
3.3 The User is restricted
1) to take any action that imposes or may impose (as determined by the Operator in its sole discretion) an unreasonable or disproportionately large load on Operator's (or third party providers') infrastructure, including use of any mechanism in order to exceed the amount of resources assigned to User via this Agreement;
2) to interfere (including attempts to do so) with the proper working of the Website;
3) to bypass, circumvent (including attempts to do so) any preventive and/or restriction measures;
4) to harvest or scrape any Content from the Website;
5) to run any form of "spam" and/or perform any actions that would result in including User's and/or Operator's IP in any blacklist;
6) to use the Desktops for high risk activities (e.g. where the failure of service could lead to serious damage like death, personal injury, or environmental damage);
7) to perform any action that violate the Agreement or are (or can potentially be) in contradiction with common morale, sense and/or any applicable normative act (both in country where the User is located and where the Desktop is located), especially it is prohibited to participate in any way in terrorist activities; money-laundering; distribution of child pornography; invasion of privacy (including publishing and republishing of defamatory statements, harassment and embarrassing activities); triggering of national, ethnic, racial and any other hatred; forgery, identity theft, misdirection or interference with electronic communications; false advertising, any other unfair, immoral and/or illegal schemes; illegal data collecting activities;
8) to attempt to derive any source code or underlying ideas or algorithms of any part of the Website or Desktops,
9) to distribute or transfer in any way rights received via this Agreement,
10) to create derivatives in any way (translate, modify etc.) out of works of any part of the Website and/or Services it is providing;
11) to create multiple accounts with same billing information without notifying the Operator before the registration;
12) to evade lawful requests (direct, indirect, periodical including for statistical purposes) of government authorities and Operator;
13) to use any software that is of malicious intent including (but not limited to) viruses, trojans, key loggers, botnets, malware, flood, mail and logic bombs, denial of service attacks;
14) to violate third parties' intellectual property rights (including industrial property rights);
15) to make User account easily accessible (including but not limited to: the use of weak passwords or insecure protocols, making login information accessible to third parties etc.);
16) to use Desktops for processing of personal data.
3.4 The User must
1) abide by all applicable (including international) normative acts, laws and regulations (both in country where the User is located and where the Desktop is located);
2) strictly follow the conditions of this Agreement;
3) notify Operator about any security breaches or threats and/or violation of this Agreement as soon as possible;
4) help and support Operator in curing, preventing and/or investigating the security breach or violation of this Agreement;
5) make necessary customization and configuration to the Desktops, including support and relevant security updates.
3.5 The Operator is entitled to access, read, gather and disclose any information in order to:
1) to satisfy request of authority and/or normative act or the User, who published the information;
2) to enforce this Agreement, including (but not limiting) investigation of technical or security issue, violation of the Agreement and/or normative acts;
The Operator is entitled to perform any action reasonable and necessary in order to protect himself, other Users and the Website.
3.6. The Operator is entitled to determine whether User's actions are violating clause 3.3. of this Agreement at Operator's sole discretion.
3.7. The Operator is entitled with or without notifying to terminate User's access to the Desktops (and permanently delete both the Desktops and all data and User Content associated with it) in event of violation of this Agreement.
3.8. The Operator is not responsible in any way whatsoever for usage of third parties' resources or services. If User is accessing such services (including through the link provided by the Operator), User does it at User's own risk.
3.9. In order to use the Services, the User has to access the Services thought client that supports remote desktop protocol with encryption.
3.10. The Operator is entitled to switch off the Desktop during period when User is not actively using the Desktop. For purposes of understanding of this clause of the Agreement background processes are not considered active using.
4. Payments and Billing
4.1 The list of acceptable payment methods is available on the Website and is subject to change by the Operator at any moment.
4.2. Payment terms that are presented to User in the process of using or signing up for services are integral part of this Agreement.
4.3. The Operator does not own any payment processor and is not provider of financial services. The Operator is using such services provided by the third parties to bill Users. The processing of payments is performed by such third parties, and are outside of the scope of this Agreement, thus by choosing specific payment method User:
1) completely and implicitly agrees to terms and conditions associated with relevant payment method;
2) authorizes the Operator to charge User's selected payment provider;
3) provides current, accurate and complete billing information during the use of services provided by this Agreement.
4.4. The Operator is not responsible for actions or inactions of the payment processor.
4.5. All invoices are denominated and shall be paid in Euro currency.
4.6. The Services shall be paid in advanced.
5. Applicable normative acts and jurisdiction
5.1. Any dispute, controversy or claim arising out or related to this Agreement or the breach, termination or invalidity thereof shall be settled in Latvian courts of law.
5.2. This Agreement is governed by the normative acts of Republic of Latvia.
5.3. Subjects to relevant and applicable international and/or national sanction are not allowed to use the Services.
6. Other conditions
6.1. The Operator is released from all liability for any Content contained in or accessed through the Website and/or Services, including, but not limited to: for the origin, accuracy, copyright compliance, or legality of material or Content.
6.2. The Operator is released from all liability for any lost profits, data loss, cost of procurement of substitute goods or services, or special, indirect, incidental, punitive, compensatory or consequential damages of any kind whatsoever, substitute goods or services (however arising), for any bugs, viruses or the like (regardless of the source of origination), or for any direct damages in excess of (in the aggregate) one monthly fee the User paid for previous month prior the day of harmful event.
6.3. The Services and Content are provided "as is", "as available" and without warranty of any kind, express or implied, including, but not limited to, the implied warranties of title, non-infringement, merchantability and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed. Each User uses the Website and its Service solely at User's own risk.
The Desktops are provided as pre-installed and pre-configured virtual machines. The Operator does not provide any services regarding configuration and/or customization of said Desktops, machines, virtual services etc.
The Operator does not provide warranties that the Service will work without interruptions.
6.4. The User shall defend, indemnify, and hold harmless the Operator from all liabilities, claims, and expenses, including any attorneys' fees, that arise from or relate to the User's (or any third party using Account or identity) use or misuse of, or access to, the Desktops and Services, Content (including User Content), violation of these Agreement or of any law, or infringement of any intellectual property or other right of any person or entity.
6.5. The Operator does not warrant that the Services will be secure or available at any particular time or location; any content or software available at or through the services is free of viruses or other harmful components; any defects or errors will be corrected; or the results of using the services will meet User's requirements or bring User satisfaction.
6.6. The User is solely responsible for the creating backups, therefore the Operator is not liable for data loss.
6.7. The User must perform all necessary measures in order to keep confidential any information received from the Operator. The User is prohibited to disclose such information in any way whatsoever.
6.8. None shall be liable for nonperformance of the terms herein to the extent that party is prevented from performing as a result of force majeure (any act or event which occurs and is beyond party's reasonable control, including, without limitation, acts of God, war, unrest or riot, strikes, any action of a governmental entity, weather, quarantine, fire, flood, earthquake, explosion, utility or telecommunications outages, Internet disturbance, alien invasion or any unforeseen change in circumstances, or any other causes beyond either party's reasonable control). The force majeure does not absolve the party to inform other party about such event and perform reasonable measures in order to regain ability of execution of this Agreement.
6.9. The Operator notifies User via e-mail the User provides in the Account, the User notifies the Operator via e-mail provided on the Website.
6.10. This Agreement constitutes full and complete agreement between the User and the Operator. The User and the Operator are bound by this Agreement from the moment of Registration and until the termination of the Agreement.
6.12. This Agreement is considered to be terminated when one party notifies other party about its intent to terminate this Agreement and at the same time parties do not have unsolved disputes and all Services provided up until the termination date are fully paid. The Operator is entitled to unilaterally terminate this Agreement in case of User's violation of this Agreement without any limitation or restriction, in case of termination due to User's violation the payment User made are non-refundable.
We do our best to provide you with the best service. However, we want to make sure you feel safe when first ordering a product with us. In case you are not satisfied with the service or changed your mind for any reason - no worries.
We offer a 14 day money back guarantee. Which means, that if you created the account at most 14 days ago and did not violate our Terms of Service - we will refund all of your payments no questions asked.
To apply for a refund, please open a support ticket. We would be extremely grateful if you specify the reason you decided to go, but that's not mandatory.
Asking for a refund does not make your account terminated. We would still love to see you back ❤️.
Privacy and cookies policy
We are committed to safeguarding the privacy of our website visitors, service users, individual customers and customer personnel.
This policy applies where we are acting as a data controller with respect to the personal data of such persons; in other words, where we determine the purposes and means of the processing of that personal data.
In this policy, "we", "us" and "our" refer to VRSM SIA. For more information about us, see Section 17.
The personal data that we collect
In this Section 2 we have set out the general categories of personal data that we process and, in the case of personal data that we did not obtain directly from you, information about the source and specific categories of that data.
We may process data enabling us to get in touch with you ("contact data"). The contact data may include your name, email address, telephone number, postal address and/or social media account identifiers. The source of the contact data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the contact data from the relevant social media account provider.
We may process your website user account data ("account data"). The account data may include your account identifier, name, email address, business name, account creation and modification dates, website settings and marketing preferences. The primary source of the account data is you and/or your employer, although some elements of the account data may be generated by our website. If you log into our website using a social media account, we will obtain elements of the account data from the relevant social media account provider.
We may process your information included in your personal profile on our website ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The source of the profile data is you and/or your employer. If you log into our website using a social media account, we will obtain elements of the profile data from the relevant social media account provider.
We may process information relating to our customer relationships ("customer relationship data"). The customer relationship data may include your name, the name of your business or employer, your job title or role, your contact details, your classification / categorisation within our customer relationship management system and information contained in or relating to communications between us and you, or between us and your employer. The source of the customer relationship data is you and/or your employer.
We may process information relating to transactions, including purchases of goods and/or services, that you enter into with us and/or through our website ("transaction data"). The transaction data may include your name, your contact details, your payment card details (or other payment details) and the transaction details. The source of the transaction data is you and/or our payment services provider.
We may process information contained in or relating to any communication that you send to us or that we send to you ("communication data"). The communication data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms.
We may process data about your use of our website and services ("usage data"). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system.
Please do not supply any other person's personal data to us, unless we prompt you to do so.
Purposes of processing and legal bases
In this Section 3, we have set out the purposes for which we may process personal data and the legal bases of the processing.
Operations - We may process your personal data for the purposes of operating our website, the processing and fulfilment of orders, providing our services, supplying our goods, generating invoices, bills and other payment-related documentation, and credit control. The legal basis for this processing is our legitimate interests, namely the proper administration of our website, services and business.
Relationships and communications - We may process contact data, account data, customer relationship data, transaction data and/or communication data for the purposes of managing our relationships, communicating with you (excluding communicating for the purposes of direct marketing) by email, SMS, post, fax and/or telephone, providing support services and complaint handling. The legal basis for this processing is our legitimate interests, namely communications with our website visitors, service users, individual customers and customer personnel, the maintenance of our relationships, enabling the use of our services, and the proper administration of our website, services and business.
Personalisation - We may process account data, service data and/or usage data for the purposes of personalising the content and advertisements that you see on our website and through our services to ensure that you only see material that is relevant to you. The legal basis for this processing is consent.
Direct marketing - We may process contact data, account data, profile data, customer relationship data and/or transaction data for the purposes of creating, targeting and sending direct marketing communications by email, SMS, post and/or fax and making contact by telephone for marketing-related purposes. The legal basis for this processing is consent.
Research and analysis - We may process usage data, service data and/or transaction data for the purposes of researching and analysing the use of our website and services, as well as researching and analysing other interactions with our business. The legal basis for this processing is our legitimate interests, namely monitoring, supporting, improving and securing our website, services and business generally.
Record keeping - We may process your personal data for the purposes of creating and maintaining our databases, back-up copies of our databases and our business records generally. The legal basis for this processing is our legitimate interests, namely ensuring that we have access to all the information we need to properly and efficiently run our business in accordance with this policy.
Security - We may process your personal data for the purposes of security and the prevention of fraud and other criminal activity. The legal basis of this processing is our legitimate interests, namely the protection of our website, services and business, and the protection of others.
Insurance and risk management - We may process your personal data where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks and/or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
Legal claims - We may process your personal data where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
Legal compliance and vital interests - We may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject or in order to protect your vital interests or the vital interests of another natural person.
Providing your personal data to others
We may disclose your personal data to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy. Information about our group of companies can be found at [URL].
Your personal data held in our website database will be stored on the servers of our hosting services providers.
Financial transactions relating to our website and services are handled by our payment services providers, Paypal Holdings Inc, Stripe Inc. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers' privacy policies and practices at appropriate payment provider website.
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise, or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
International transfers of your personal data
In this Section 5, we provide information about the circumstances in which your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA).
You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.
Retaining and deleting personal data
This Section 6 sets out our data retention policies and procedures, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
contact data will be retained for a minimum period of 10 years following the date of the most recent contact between you and us, and for a maximum period of 20 years following that date;
account data will be retained for a minimum period of 10 years following the date of closure of the relevant account, and for a maximum period of 20 years following that date;
profile data will be retained for a minimum period of 10 years following the date of deletion of the profile by you, and for a maximum period of 20 years following that date;
customer relationship data will be retained for a minimum period of 10 years following the date of termination of the relevant customer relationship and for a maximum period of 20 years following that date;
service data will be retained for a minimum period of 10 years following the date of termination of the relevant contract, and for a maximum period of 20 years following that date;
transaction data will be retained for a minimum period of 10 years following the date of the transaction, and for a maximum period of 20 years following that date; and
communication data will be retained for a minimum period of 10 years following the date of the communication in question, and for a maximum period of 20 years following that date.
Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
Security of personal data
We will take appropriate technical and organisational precautions to secure your personal data and to prevent the loss, misuse or alteration of your personal data.
We will store your personal data on secure servers, personal computers and mobile devices, and in secure manual record-keeping systems.
The following personal data will be stored by us in encrypted form: passwords.
Data relating to your enquiries and financial transactions that is sent from your web browser to our web server, or from our web server to your web browser, will be protected using encryption technology.
You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You should ensure that your password is not susceptible to being guessed, whether by a person or a computer program. You are responsible for keeping the password you use for accessing our website confidential and we will not ask you for your password (except when you log in to our website).
In this Section 8, we have listed the rights that you have under data protection law.
Your principal rights under data protection law are:
the right to access - you can ask for copies of your personal data;
the right to rectification - you can ask us to rectify inaccurate personal data and to complete incomplete personal data;
the right to erasure - you can ask us to erase your personal data;
the right to restrict processing - you can ask us to restrict the processing of your personal data;
the right to object to processing - you can object to the processing of your personal data;
the right to data portability - you can ask that we transfer your personal data to another organisation or to you;
the right to complain to a supervisory authority - you can complain about our processing of your personal data; and
the right to withdraw consent - to the extent that the legal basis of our processing of your personal data is consent, you can withdraw that consent.
You may exercise any of your rights in relation to your personal data by written notice to us, using the contact details set out below.
Third party websites
Our website includes hyperlinks to, and details of, third party websites.
In general we have no control over, and are not responsible for, the privacy policies and practices of third parties.
Personal data of children
Our website and services are targeted at persons over the age of 18.
If we have reason to believe that we hold personal data of a person under that age in our databases, we will delete that personal data.
Please let us know if the personal information that we hold about you needs to be corrected or updated.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
Cookies used by our service providers
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links: